How AI Will Shape Telecom CX in 2024: 5 Key Trends
Artificial intelligence (AI) is transforming the telecommunications industry. From network optimization and security to customer analytics and virtual assistance, AI applications are enabling telecom operators to improve their efficiency, performance, and profitability. AI adoption will be a defining factor for telcos over the next five years. The global AI in telecommunication market size was valued...
Banking on AI: The Journey from Transaction to Interaction
Customer experience (CX) is a key differentiator for banks in today’s competitive and digital-first market. Customers expect convenient, trusted, intuitive, and most importantly personalized services across channels. According to a McKinsey survey of US retail banking customers, banks with high customer satisfaction scores saw deposits grow 84 percent faster than lower rated banks. Satisfied customers...
Thriving in the Digital Consent Era: Key Considerations for BFSI
In the ever-evolving landscape of the Banking, Financial Services, and Insurance (BFSI) industry, an enormous shift is underway. To protect consumers from unsolicited commercial messages sent via SMS or voice calls, the Telecom Regulatory Authority of India (TRAI) has issued a directive that calls for service providers to deploy a Digital Consent Acquisition (DCA) facility....
Future-Proof Your Customer Success in the Privacy-First Era
The world of cookies is coming to an end. As privacy-conscious customers continue to influence policies worldwide, marketers can no longer rely on third-party customer data from cookies. In this new privacy-focused era, the future is privacy-preserving AI. The end of cookies Cookies were a marketer’s best tool to tackle large data sets through automation....
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