Robo-X CLTV AI for CX
Harness the power of well-trained and proven AI to enable accurate decisions and timely actions for driving higher RoI across CX & digital transformation initiatives.
DERIVE GAME-CHANGING PREDICTIVE INSIGHTS
Gain accurate insights on customer’s usage behavior like product affinity, channel affinity, churn or winback propensity, sentiment score, predicted customer issues, product sales forecasts etc. Robo-X has out of the box AI/ML capabilities to derive these insights by analyzing complex usage/consumption behavior patterns. Leverage these insights across your marketing, service, digital and CX workflows to personalize interactions and improve customers’ lifetime value.
Engage Intelligently with Next Best Decisions
Empower marketers, product managers and customer service teams with AI-powered recommendations such as Next Best Offer, Next Best Segment, Next Best Channel, Next Best Agent etc against each customer based on their historical usage behavior and previous interactions. Also assure optimal business outcomes while launching new products & offers using AI-recommended designs and prices.
Perform Optimizations at Scale
Leverage AI to continuously rate and optimize the performance of marketing campaigns and offers at scale against the business goals without any heuristic analysis, saving time and effort for marketers. Also optimize coverage, revenue, margins and competitiveness of product portfolio/offer catalogs using machine-learned insights at product or offer level on sales volume, price points, margins, etc.
Available On Salesforce AppExchange
Now available on Salesforce AppExchange, Robo-X can optimize performance of email campaigns run on Salesforce Marketing Cloud. SFMC users can log into their Salesforce Marketing Cloud and invoke Robo-X with ease. It can analyze the historic campaign data and automatically determine the right segments for different email messages/campaigns to increase open/click rates, thereby increasing RoI on email marketing. Learn More
