INCREASE UPSELL/ CROSS SELL REVENUE
Continuously analyze customer’s usage and purchase behavior, predict his needs and recommend right products and offers to maximize incremental sales opportunities with each customer. Upgrade your MarTech stack with our Omni-channel CVM solution that can offer comprehensive automation, analytics and AI capabilities to plan and execute micro-segmented upsell/cross-sell programs. Digital Plus add-on solution can help you improve digital sales through social media and conversational channels. CVM Accelerator solution can augment your existing CX and CVM workflows with AI/analytics capabilities to improve outcomes of your existing upsell/cross-sell programs.
DRIVE CUSTOMER RETENTION AND LOYALTY
Predict churn accurately by anticipating customer usage and behaviour using our advanced analytics and machine learning capabilities. Our Omni-channel CVM solution will provide you with end to end marketing automation and analytics capabilities to design and execute multi-channel retention and loyalty campaigns.
You can also make use of CVM Accelerator solution on cloud to gain accurate churn predictions for executing more effective retention campaigns on your existing automation systems.
LEVERAGE DIGITAL OPPORTUNITIES EFFECTIVELY
Extend CVM automation to your digital and paid media channels with ease and track customer interactions and responses at digital touchpoints and identify right contexts to engage with them for driving conversions. Our Omni-channel CVM solution will help you manage your outbound and inbound interactions across all available channels to provide a seamless experience to customers. With our Digital Plus add-on solution, you can extend your sales and retention programs to your digital and paid media channels. Using our audience analytics for facebook solution, you can make use of reliable first party data from enterprises and machine-learned customer insights for creating custom audiences for Facebook campaigns with precision.
ACCELERATE DECISION MAKING AND VALUE GENERATION
Speed up your decision making by leveraging our purpose built model templates for data access, data preparation and model development to deliver better insights faster. Plug in our CVM Accelerator solution to your CX workflows and Customer Engagement systems to gain actionable customer intelligence out of the box to accelerate desired outcomes like uplift in upsell/cross-sell revenue or drop in customer churn. Our Customer Analytics Platform offers purpose-built autoML libraries and packaged model pipelines to develop CVM analytics models quickly.
OPTIMIZE MARKETING AT SCALE
Improve campaign performances at scale with embedded Artificial Intelligence. With our Autonomous Marketing solution, you will never miss - any campaign opportunity to uplift revenue or any opportunity to weed out low performing campaigns. If you are using Salesforce Marketing Cloud to run your email campaigns, make use of Robo-X, available in AppExchange that can automatically rate email campaign performance and recommend ideal segment-offer combinations to improve open/click rates and conversions.
