Casestudy
Proof of concept: How to speed up the use of AI to reduce customer effort and costly call center interactions
- Achieved 62% accuracy and 99% precision in identifying customer intent.
- Leads to potential reduction in customer effort and faster resolution of customer issues.
Casestudy
A Leading Telco Leverages Flytxt’s Retention Accelerator SaaS To Revive Data Usage of Dormant Customers
- AI solution delivered 83% accuracy with 74% precision
- Results included a 9.2% increase in monthly data usage, a 3.8% increase in monthly data revenue, and a 2.7% increase in monthly ARPU.
Casestudy
A major African Telco leverages Flytxt’s AI to increase offer uptake on inbound digital touchpoints
- 61% increase in offer uptake
- 56% increase in BTL revenue
- 25% increase in repeat purchase
Casestudy
A leading APAC Telco Used Flytxt’s CVM SaaS to Launch a Loyalty Program to Boost Digital Engagement
- 50% drop in inactivity compared to other app users
- 29% redemption of loyalty offers
- 2% uplift in monthly ARPU
