Case Studies

Explore our collection of case studies

Applying AI to reduce customer effort and deflect calls from call centers

  • Customer's intent was predicted accurately for 60% of inbound calls.
  • Observed a 25% reduction in average handle time (AHT).

A Leading Telco Leverages Flytxt’s Retention Accelerator SaaS To Revive Data Usage of Dormant Customers

  • AI solution delivered 83% accuracy with 74% precision
  • Results included a 9.2% increase in monthly data usage, a 3.8% increase in monthly data revenue, and a 2.7% increase in monthly ARPU.

A major African Telco leverages Flytxt’s AI to increase offer uptake on inbound digital touchpoints

  • 61% increase in offer uptake
  • 56% increase in BTL revenue
  • 25% increase in repeat purchase

A leading APAC Telco Used Flytxt’s CVM SaaS to Launch a Loyalty Program to Boost Digital Engagement

  • 50% drop in inactivity compared to other app users
  • 29% redemption of loyalty offers
  • 2% uplift in monthly ARPU

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