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learning capabilities, the agents can credit card with the optimum spending
provide dynamic responses relevant to limit.
the customer’s specific requests. Digital customer engagement can be
For example, if you are planning a trip to fortified with intelligent voice interfaces
London, you could ask your virtual that can personalize conversations
assistant to recommend an international on any digital touch point supporting
roaming pack. The virtual assistant the likes of Amazon Alexa or Google
would analyse your phone usage pattern Assistant.
and suggest an apt pack based on your
duration of stay. It can even understand An evolution waiting to happen!
your price affinity and recommend a plan Enterprises can incorporate intelligent
that fits your preferences. voice agents in several areas of business
Intelligent voice agents can help improve operations. Intelligent voice agents will
your banking experiences as well. For become long - term virtual assistants to
example, applying for a credit card can customers as they are designed to evolve
be done through your virtual assistant. with the customer.
The virtual assistant powered by AI at the They will help in personalizing
back end can analyse your income and interactions and elevating customer
previous transactions and recommend a experience to the next level
INSIGHTZ - VOLUME 03, 2018 23
