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Fig - 1-4-1 Source: Flytxt
Voice recognition is getting
perfect The majority of the
Despite the limitations, it is a fact that communication is not in the
bots help in automating a part of the words we speak, but hidden
customer engagement, thereby reducing in the subtext, tone, and voice
operating costs. However, there is plenty inflections of the speaker.
of scope for improvement. Intelligent voice agents should
be able to interpret voice
Voice recognition could hold the key to inflections and map them on to
improving the savviness that chatbots emotions, such as happiness,
lack. An estimated 325.8 million people, surprise, anger and disgust.
or 10% of the total online population, Backed by artificial intelligence
used voice control in the beginning of and machine learning
2017. By 2019, the voice recognition capabilities, the agents can
market is estimated to nearly double and provide dynamic responses
relevant to the customer’s
become a $601 million industry.
specific requests.
The leading players in this space are
Apple Siri, Amazon Alexa, Google
Assistant, Microsoft Cortana and Google Home units were shipped in
Facebook M. Amazon Alexa enabled 2016. Microsoft Cortana has 133 million
devices have the lion’s share of the monthly users. With the growth of this
market followed by Google Assistant. industry, it has been estimated that 50%
Amazon sold 4.4 million Echo units in its of all searches will be voice assisted by
first full year of sales while over 500,000 2020.
INSIGHTZ - VOLUME 03, 2018 21
