INCREASE SALES KPIs PER CONVERSATION FOR AGENTS/EXECUTIVES
Continuously analyze policyholders' policies, circumstances, and objectives to give executives insights into the policies customers will likely need, thereby maximising upsell and cross-sell opportunities. Flytxt’s Sales Accelerator solution can enhance your existing workflows with AI and analytics capabilities, improving the outcomes of your upsell and cross-sell programs.
BOOST RELATIONSHIP VALUE AND TRANSACTION VOLUME
Continuously analyze and understand the patterns behind policy churn and proactively improve renewals and retention rates by predicting which policies are likely to churn in their upcoming renewals. You can make use of our Flytxt’s Retention Accelerator solution on the cloud to accurately spot churn signals, understand general drivers of churn across customer’s portfolios, and also reveal the top reasons for churn for each policy.
REDUCE CUSTOMER EFFORT IN POLICY SERVICING
Predict issues and contexts of policy holders in real-time during inbound interactions. Leverage Flytxt’s Proactive Service to accurately predict customer issues and contexts to reduce customer effort on self-care channels. Make interactions with bots and other virtual executives more relevant and contextual as against generic and insensitive responses.
