DRIVE CUSTOMER RETENTION & WINBACK
Prevent churn and revive inactive customers with timely and proactive interventions. Flytxt’s Omni-channel CVM solution can provide end-to-end marketing automation and analytics capabilities to design and execute your multi-channel retention and win-back campaigns. Flytxt’s AI for CX solution can give accurate churn and winback scores directly in your retention campaign design workflows.
REDUCE APP INACTIVITY AND BOOST REUSE
Increase the consumption of services and the time customers spend on your web/app. Flytxt’s Omni-channel CVM solution has built in AI/ML capabilities that can analyse interactions and journeys to identify customer’s behavioural trends and create cohort clusters. It determines the next best remedial action to convert inactive and one-off users to habitual customers, thus increasing customer loyalty and revenue growth.
PERSONALISE DIGITAL ONBOARDING AND JOURNEYS
Personalise the customer’s step-by-step journey based on his real-time interactions and predicted behaviour. Flytxt’s Omni-channel CVM solution can create a persona reflecting the onboarding data and then map it to similar active customers to determine the ideal onboarding journey. It gets the persona updated dynamically as customers start interacting and using your service more, helping you stay relevant and deliver a truly personalised experience.
MAXIMISE RECURRING REVENUE & CONVERSIONS
Determine the prioritised set of Next Best Offer/Content using our specialised AI that can maximise revenue and conversion opportunities. Continuously analyse customer’s usage and purchase behaviour, predict his needs and recommend right products, offers and content to maximise incremental sales opportunities with each customer. Flytxt’s Omni-channel CVM solution can improve revenue and conversions across channels. Flytxt’s AI for CX solution can augment your existing martech systems to get actionable insights, recommendations and Next Best Actions faster and easier via APIs.
OPTIMISE MARKETING AT SCALE
Improve campaign performances at scale with embedded AI. With Flytxt’s well-trained and Autonomous Marketing AI solution, never miss any campaign opportunity to uplift revenue or any opportunity to weed out low-performing campaigns. If you use Salesforce Marketing Cloud to run your email campaigns, get Robo-X, available in AppExchange. It can automatically rate email campaign performance and recommend ideal segment-offer combinations to improve open/click rates and conversions.
COLLABORATE WITH DIGITAL PARTNERS FOR ADDITIONAL INSIGHTS
Leverage first-party customer data collaboratively with your digital ecosystem partners to understand common customers’ usage behaviour deeper without compromising the privacy and localization of data. Flytxt’s Federated Marketing solution, powered by its patented and proven Privacy-Preserving Analytics technology, is designed for B2C enterprises to collaborate with each other and generate more accurate insights on common customers’ usage behaviour without actually moving any raw data between them.
