Niladri brings a unique blend of skills and experiences to drive technology-led innovation with a focus on keeping clients at the forefront of digital transformation. His expertise spans areas such as omnichannel customer engagement, AI-powered customer experience orchestration, big data analytics, and software-as-a-service solutions.
As Global Head of Customer Success at Flytxt, Niladri plays a pivotal role in ensuring clients achieve their desired outcomes when utilising Flytxt’s products and services. His role involves guiding customer-facing teams to evangelise and deliver numerous use cases across customer experience functions, demonstrating versatility and an ability to address diverse business challenges across markets and geographies.
Holding a graduate degree in Agriculture, Niladri maintains a deep interest in flora and fauna. In his spare time, he enjoys gardening, hiking, nature trails, adventure sports, travelling and photography.