Get deeper insights into customers’ digital journeys and service usage patterns on digital touchpoints. Use these insights to create look-alike user cohorts, personalize onboarding journeys and ensure favourable milestones for improving monthly or daily active users and app reopen rates.
Build relationships with users by systematically guiding them to complete key business actions. Target them proactively with AI-recommended content and best-fit offers to improve discovery of features and benefits of digital channels and services for ensuring valuable digital experiences.
Drive customer engagement across new digital channels
increase in the monthly offer uptake rate on digital channels as against the traditional channels
Built-in capability to automatically group app users into cohorts based on their user persona reflecting channel and service usage patterns and digital journeys.
AI to identify milestones in the early life of engaged and disengaged app users and recommend different courses of action across user journey to achieve desired milestones.
Easy to interpret dashboards that report digital customer engagement metrics like increase in active user base or increase in repeat app usage or uplift in service consumption on specific digital touchpoints.