CX Value Assurance
Are you looking to assess value creation through CX transformation programs? Is getting optimal results for business teams from new capability roll-out your priority?
Leverage Flytxt’s AI-powered CX Value Assurance solution that can automatically evaluate and report outcomes of your transformation program at various levels and give actionable insights for designing effective interventions to maximize ROI on new initiatives.
CX Value Assessment Framework
Leverage AI to identify the most important components that help enterprises accurately assess the customer experiences and the value users attach to the products and services.
CX Value Computational Models
Calculate CX maturity scores using functions of identified components with appropriate weightage at the individual, service, tier, journey milestone, and enterprise level.
Root Cause Analysis & Next Best Action
Leverage AI to get Next Best Action based on the maturity scores along with the Root Cause Analysis on identifying the component and KPI that caused the change in the experience.
