Market Insight: How to Value CSPs' Big Data Potential
December 2015
This report discusses various big data use cases of CSPs and their potential business value. The report was prepared with contributions from vendors like Flytxt.
The report can be purchased from here
Market Insight: How Suppliers Can Support CSP Data Monetization
December 2015
The report describes new products and business opportunities for CSPs around data monetization. Flytxt is positioned as a vendor with analytics and channel capabilities to help CSPs in aggregating and monetising data across external ecosystem.
The report can be purchased from here
IT Market Clock for Mobile Communications Service Provider Infrastructure, 2015
September 2015
This Gartner report helps CSPs to make life cycle decisions about network infrastructure technologies, so as to optimize production costs and benefits to end users. Flytxt is included as a sample vendor of Telecom analytics solutions that enable CSPs to understand their customers better, optimize network utilization and improve operational efficiency of their internal processes.
Gartner clients can access report here
Survey Analysis: Customers Rate their Advanced Analytics Platforms, 2015
September 2015
This customer survey analysis report from Gartner explains how organizations are adopting advanced analytics platforms. Flytxt has been mentioned in this report as one of the leading vendors with analytics platform enabling enterprises to generate actionable insights from available data.
Gartner clients can access report here
How Organizations can Best Monetize Customer Data
September 2015
This report discusses changing business models and approaches to monetizing customer data, and provide suggestions to CRM Leaders, digital business leaders and chief data officers on the best ways to set themselves up for this reality. Vodafone India’s deployment of Flytxt’s analytics platform has been mentioned in this report as an example of B2C enterprise data monetization.
Gartner clients can access report here
Hype Cycle for Customer Analytic Applications
July 2015
This Gartner Hype Cycle discusses maturity and adoption of analytical technologies addressing CRM-specific issues. Gartner mentions Flytxt as a sample vendor offering analytical capabilities for enterprises to ensure consistent customer experience across the life cycle and engagement over multiple touch points
Gartner clients can access report here
Hype Cycle for Communications Service Provider Digital Services Enablement
July 2015
This Gartner Hype Cycle identifies capabilities that communications service providers (CSPs) need to adopt for enabling their digital service initiatives. Flytxt has been included in the category of vendors offering advanced analytics capabilities for CSPs to generate deeper consumer insights, that can be shared with third parties in safe and secured manner to enable adjacent services.
Gartner clients can access report here
Market Insight: What to Focus on When Creating Contextual Customer Experiences
June 2015
This Gartner report discussess contextual customer experience use cases of Communication Service Providers. Flytxt is profiled as a sample vendor who can help CSPs to personalize customer care portal/web portal based on subscriber behavioral persona and his contextual preferences.
Gartner clients can access report here
The Gartner Digital Commerce Vendor Guide, 2015
April 2015
Gartner has published a report to guide Enterprises to choose applications and vendors to underpin their digital commerce vision. Flytxt is profiled in the report as a sample vendor offering Digital Personalization solutions leveraging Big Data Analytics
Gartner clients can access report here
Market Guide for Digital Personalization Engines
April 2015
This Gartner market guide provides detailed view on personalization engine vendor landscape for IT and digital commerce industry. Flytxt has been featured as a vendor who can personalize digital touch points like mobile and portal based on mobile consumer’s persona, preferences and contextual needs.
Gartner clients can access the report from here
Toolkit: Proactive and Contextual CSP Customer Experiences
April 2015
This Gartner toolkit discusses various use cases on contextual CSP customer experiences. Flytxt use cases on personalization of mobile app (I-View), self-recharge through mobile app (I-View), web portal personalization and contextual customer engagement (location based bill payment reminders) have been mentioned in this report as examples of proactive customer experiences.
Gartner clients can access the report from here
The Gartner CRM Vendor Guide, 2015
March 2015
This Gartner report highlight those Digital CRM technologies that can elevate customer experience and will be in demand for the next five years. Gartner has included Flytxt as a sample provider under ‘Digital Personalization Engine’ and ‘APAC CRM Specialists’ categories.
Gartner clients can access the report from here
