Use Digital Activation to equip digital teams with predicted user persona and journey insights to simulate repeated app usage and nurture user engagement for improving digital channel and service adoption. Make use of Sales Accelerator and Retention Accelerator to predict silent churn and inactivity patterns as well as to drive higher digital sales.
Use CX Value Assurance to empower the CX team with CX value assessment framework and computation models which can automatically evaluate and assess outcomes of your CX program at various levels. It is also used to calculate CX maturity scores at various levels and to discover critical improvement areas along with the next best actions.
Leverage Proactive Service Accelerator to empower human agents and self-care channels with powerful insights to create exceptional customer experiences for maximizing customer lifetime value. Use Sales Accelerator and Retention Accelerator to get customer insights such as churn risk, next best offers, sentiment scores, etc. on agent screen or self-care touch points to improve sales conversions and customer response time.
Use Sales Accelerator to discover the best possible combination of segments, offers and channels for each sales context to maximize conversions and revenue uplift. Leverage Retention Accelerator to accurately predict churn, do a deep dive causal analysis and recommend next best actions to prevent churn and win-back customers.