Artificial intelligence (AI) is transforming the telecommunications industry. From network optimization and security to customer analytics and virtual assistance, AI applications are enabling telecom operators to improve their efficiency, performance, and profitability. AI adoption will be a defining factor for telcos over the next five years. The global AI in telecommunication market size was valued...
Customer experience (CX) is a key differentiator for banks in today’s competitive and digital-first market. Customers expect convenient, trusted, intuitive, and most importantly personalized services across channels. According to a McKinsey survey of US retail banking customers, banks with high customer satisfaction scores saw deposits grow 84 percent faster than lower rated banks. Satisfied customers...