Our solution is already in production over 4000+ models in different parts of the world for last 3+ years.
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mVentus, Flytxt smart mobility solution enables enterprises to extend their business on mobile with ease, world class security, reliability & scalability. Using mVentus solution, Enterprise customers can check their account information, push campaign system, handle service requests/records, get new products videos/images, latest offers, schedule appointments, chat with agents or among with Enterprise community. mVentus solution reduces operational expenses, enhances revenue and ultimately results in a better customer experience.
The existing market solutions generally have following issues:
Our solution is already in production over 4000+ models in different parts of the world for last 3+ years.
A big challenge in industry right now is that most app companies do not have UX/UI expertise and Enterprises have less budget to focus on such activities. With our GSMA & Graham-Bell awards winning app, Enterprises can have peace of mind that mVentus keeps its hand tight on latest UX/UI experience.
All of our modules come with automated logging and predictive analysis. With real time charts into your consumers activity, we keep you updated all the time at your disposal We alert you before the problem happens – that is when user is about to reach its agony threshold
With this feature the system can deflect a call made by the subscriber to the IVR and while waiting for the call to be answered, more
The customer care agent can send bill/recharge, call/data charges details and settings instruction videos directly to
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A big hindrance to adoption of app is by asking subscriber to signup for the service. The app caters to all segments (feature phone and smartphone) & auto authenticates the more
So far, analytics is based on consumer profile & demographics, buying history, call records. With the self-care app in picture, operator now has insights
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With this feature the system can deflect a call made by the subscriber to the IVR and while waiting for the call to be answered, the subscriber is given the option of using the self-care app by installing the app through app installation link sent to him/her. Once installed, the app gets popped up on the phone screen to be used.
The customer care agent can send bill/recharge, call/data charges details and settings instruction videos directly to subscriber's phone screen (while on call with the customer) resulting in faster complaint resolution. This is helping the operator in increasing the awareness of the app and promotes its usage. Also, rich media content / messages can be advertised directly on subscriber’s screen through this feature.
A big hindrance to adoption of app is by asking subscriber to signup for the service. The app caters to all segments ( feature phone and smartphone) & auto authenticates the subscriber at the network level and shares information related to one’s balance left, data usage etc., right after launching the app. Also, any financial transactions like money transfer etc. are secured & protected using the PIN mechanism.
So far, analytics is based on consumer profile & demographics, buying history, call records. With the self-care app in picture, operator now has insights on consumer habits like where (location), when (timestamp), what other apps he/she buys etc. Currently, a leading 3G operator in other region does >$30million /year revenue through our self-care app and we expect the same in Africa once it reaches mass media. Imagine the results from money transfer service through the app rather than through SMS. *APP DISCOVERY: The self-care app becomes the discovery channel for other apps and the feature can act as a major revenue contributor. *SMART POP-UP: The feature helps in promoting real time contextual offers and promotions like data package while roaming etc. either by SMS or using rich media type pop up.